Products | EBC Insights — UCaaS, CCaaS & VoIP Solutions

UCaaS

Unified Communications as a Service

EBC UCaaS brings every channel of business communication together in one managed cloud platform. From the front desk to remote workers across the globe, everyone stays connected with the same enterprise experience.

Voice

Unlimited free national calls
Low-rate toll-free and international calling
Desk phones, softphones, and mobile apps
Call recording, forwarding, and voicemail to email

Meetings & Video

Group audio conferencing
HD video calls and desktop sharing
Personal and shared conference rooms

Messaging & SMS

Enterprise chat and team channels
File sharing, screen share, webhooks
User presence status
Dedicated SMS numbers and gateway
WhatsApp and SMS inbound to team channels

CCaaS

Contact Center as a Service

A highly configurable, feature-rich contact center platform built to handle any mix of inbound and outbound customer interactions. Manage peak volumes, enforce SLA targets, and give agents the context they need — all in one place.

Agent Queues

Day, night, and weekend queues with role-based routing and real-time availability tracking.

IVR Menus

Multi-level recorded voice menus guide callers to the right team. Fully configurable, no coding required.

Auto Attendant

Intelligent inbound routing based on time of day, call volume, caller input, or custom rules.

Real-Time Monitoring

Live dashboards show queue depth, agent status, hold times, and call outcomes as they happen.

VoIP

Enterprise Business Phone System

All the enterprise features you need — without the enterprise price tag. 30+ capabilities included from day one.

Receive & Make Calls Anywhere

Forward to desk phone, mobile app, or softphone. Multiple phones per extension supported.

Voicemail to Email

Retrieve voicemails on your physical phone, web portal, or email — wherever you are.

Music on Hold

Greet callers with custom pre-recorded messages or music. Manage per user or system-wide.

Call Forwarding

Configure on-busy and no-answer forwarding rules. Never miss an important call.

Call Recording

Inbound and outbound recording with configurable retention. One-touch recording for agents.

Call History & CDR

Filter call logs by answered, unanswered, inbound, or outbound. Export and analyze with dashboards.

Multi-Site & Remote

Link multiple offices and remote workers in one system. Seamless extension-to-extension calling globally.

Any Device

Supports all major IP phone hardware brands, plus softphones and the EBC Connect mobile app.

SMS & Fax

Send and receive SMS on dedicated numbers. Inbound fax to email (PDF) with outbound web fax.

EBC Suite

The Complete EBC Communications Suite

A unified view of how EBC's platform connects voice, messaging, integrations, and analytics.

Why EBC

Built for How You Work Today

Low Upfront Cost

Cloud-hosted — no expensive hardware to buy or maintain. Predictable monthly billing with no surprises.

Scales With You

Add 4, 40, or 400 lines instantly. EBC grows alongside your business without infrastructure headaches.

Keep Your Numbers

Port your existing phone numbers at no charge. Protect the brand equity in your numbers when you switch.

Dedicated Support

An EBC onboarding specialist sets up and manages your system so your team can focus on business.

Free Upgrades

No hardware that goes obsolete. Your system is always current with the latest features — automatically.

Global Reach

Connect teams and customers across North America and Europe with secure, high-quality voice.

EBC Product Suite