On This Page
Overview
What Can You Do From Virtually Anywhere?
Send and receive secure messages
Receive messages from applications via Webhooks
Access multiple contact sources (personal, company)
Find contacts in Google, Office 365, Salesforce, and more
Set up and manage voice and video conferences
Make and receive calls
Manage call recording and forwarding
Access and manage voicemail, listen to recorded calls
End User
End User Features
Unified Inbox (Voicemail / Fax / Email)
Company Contacts with Click-to-Call
Personal Contacts with Click-to-Call
Voicemail Configuration
Find Me / Follow Me
Call Forwarding on Busy
Call Forwarding on No Answer
Do Not Disturb
Web Access to Voicemail
Web Access to Recorded Calls
Selective Call Forwarding
Call Blocking
Selective Call Screening
One-Touch Call Recording
Call Detail Records (CDR) with Click-to-Call
Outbound PDF to Fax via Web
Language Selection
Voice
Core VoIP Call Features
Caller ID Modification
Distinctive Ring for Internal / External Calls
Attended Transfer
Blind Transfer
Call Parking
Group Call Pickup
Directed Call Pickup
Multiple Phones per Extension
Virtual Extensions
Call Flip (Transfer to / from Mobile)
DIDs and Inbound Routes
Schedule-Based Inbound Call Routing
Operator-Managed Inbound Call Routing
Multi-Level IVR / Auto Attendants
Outbound Routes
Automatic Trunk Failover
Music on Hold (System-Wide or per Extension)
Extension Monitoring (Presence / BLF)
Dialing Permissions
Ring Groups
Hunt Lists
Dial By Name Directory
Integration with Overhead Paging Systems
Phone-to-Phone Intercom
Corporate Contact Directory with Click-to-Call
CRM Integration / Screen Pops
Call Screening
Voicemail & Fax
Voicemail & Fax Features
Voicemail to Email Forwarding
Message Waiting Indicator
Multiple Voicemail Folders
Web Access to Voicemail
Inbound Fax to Email (PDF)
Outbound PDF to Fax via Web
Conferencing
Conferencing & Collaboration
Shared and Personal Conference Rooms
Inbound and Outbound Conferences
Real-time Conference Monitoring and Management
Video Calls with Desktop Sharing
Team Channels with File Sharing
Screen Share in Connect App
Contact Center
Contact Center (CCaaS) Features
Day / Night / Weekend Agent Queues
Role-Based Queue Routing Strategies
Agent Availability Management
Interactive Voice Response (IVR)
Multi-Level Auto Attendant
Time-of-Day and Holiday Routing Rules
Real-Time Queue Monitoring
CDR Dashboards for Call Analytics
Inbound and Outbound Customer Interactions
Whisper / Barge / Monitor (Supervisor tools)
Administration
Administration & Management Tools
Communications Manager (Web-Based GUI)
User Portal per Extension
Music-on-Hold Management and Upload
Click-to-Call Recording of Voice Prompts
Extension Monitoring (Presence / BLF)
Dialing Permission Management
Inbound and Outbound Route Configuration
Automatic Trunk Failover Configuration
Connectivity
Connectivity & Device Support
Trunking Protocols
- SIP Trunks
- IAX Trunks
- Analog Trunks
- T1 / PRI
Endpoint Support
- SIP Handsets — all major brands
- IAX Handsets
- Analog Adapters (ATA)
- EBC Connect Softphone (iOS / Android / Mac / Windows)
Remote Work
Remote & Mobile Features
EBC Connect App — iOS, Android, Mac, Windows
Call Flip — transfer calls between desk phone and mobile
Link multiple offices and remote workers in one system
85 kbps per call — works on standard internet
Extension-to-extension calling globally at no charge
Full voicemail, chat, and call history access from any device