All plans include unlimited free national calls. 30+ features are included out of the box — at no additional charge.
Answers to the questions partners, prospects, and sales teams ask most often.
Yes. Cloud-hosted services can be configured by accessing the online portal to make changes. Installation is possible to complete in a few hours — no on-site technician needed for basic setups.
Yes — your existing internet connection is sufficient. VoIP sessions do not consume much bandwidth: approximately 85 kbps per concurrent phone call. A standard business broadband connection easily supports dozens of simultaneous calls.
Yes. Every EBC customer receives a dedicated onboarding specialist who handles configuration, number porting, auto-attendant setup, queue creation, and business-hours routing. EBC has managed deployments of all sizes and complexity levels.
Yes. You can port (transfer) your existing numbers to EBC at no charge — retaining the brand equity in your current numbers. You can also select new numbers if preferred.
Whether you need to add 4, 40, or 400 lines, EBC scales immediately to match your business needs — without new hardware purchases, truck rolls, or long provisioning delays. Scaling is managed through the web portal.
Yes. Employees in other offices — even globally — can communicate via extension-to-extension calls, chat, and messaging at no additional per-call cost. Multiple offices appear as one unified system to callers and employees.
Every EBC plan includes 30+ features at no additional charge — including unlimited national calling, voicemail to email, call forwarding, call recording, music on hold, IVR, auto-attendant, CDR dashboards, and the EBC Connect mobile/desktop app.
EBC's auto-attendant is a powerful, one-time-configure virtual receptionist that automatically greets and directs incoming calls. You can create separate menus and routing for business hours (DAY mode) and non-business hours (NIGHT mode), with holiday overrides.
EBC supports all major IP phone hardware brands (Yealink, Polycom, Cisco, Snom, etc.), analog adapters, and the EBC Connect softphone available on iOS, Android, macOS, and Windows. Each user can have multiple phones on multiple devices at the same extension.
EBC has pre-built integrations with Salesforce, Zoho CRM, HubSpot, Zendesk, Freshdesk, Pipedrive, and SugarCRM — providing screen pops (CTI), click-to-call, and automatic call logging. EBC also integrates with Microsoft Teams, Office 365, and Dynamics 365, plus 7,000+ apps via Zapier.
Yes. EBC's adaptable platform supports custom CRM integration beyond the pre-built connectors. The platform exposes APIs and webhooks that can be used to integrate with proprietary or industry-specific CRM systems.
Yes. EBC offers white-label UCaaS solutions for technology partners, MSPs, and resellers who want to provide a branded communications platform to their own clients. Contact EBC to discuss partner program terms and technical requirements.
EBC serves businesses across North America and Europe, providing high-quality voice with strong compliance and confidentiality standards in both markets.
No. EBC is cloud-hosted, eliminating the need for expensive on-premise hardware. You get a professional enterprise phone system with all features included — at a predictable monthly cost that saves money in the long run without sacrificing quality.
Yes — free automatic upgrades are included. Because there is no hardware to become obsolete, EBC customers always have the most current version of the platform. New features are rolled out automatically at no additional charge.