Integrations & Partners | EBC Insights — CRM, Microsoft & App Connections

CTI — Computer Telephony Integration

Every Call, Instant Context

EBC's CTI layer bridges your phone system and CRM so agents never have to switch apps mid-call. Inbound calls automatically surface the customer's record, interaction history, and notes — before the agent even says hello.

Screen Pop

Caller's CRM record opens automatically on inbound calls. No searching, no context-switching.

Click-to-Call

Browser extension lets agents click any phone number to dial — eliminates manual dialing errors.

Call Logging

Calls are automatically logged to the CRM record with duration, disposition, and timestamps.

Custom Integration

EBC's adaptable platform supports custom CRM connections beyond the pre-built integrations.

CRM Integrations

Pre-Built CRM Connections

EBC ships with pre-built integrations for the most widely used CRM and helpdesk platforms — active in minutes, not months.

Salesforce

Screen pops, click-to-call, and automatic call logging in Sales Cloud and Service Cloud.

Zoho CRM

Full CTI integration — inbound popup, outbound dialing, and activity sync.

HubSpot

Connect calls to HubSpot contacts, deals, and activity feeds automatically.

Zendesk

Link inbound calls to tickets and customer profiles in Zendesk Support.

Freshdesk

Caller lookup and automatic ticket creation on inbound calls.

Pipedrive

CTI popup and click-to-call directly from Pipedrive deal and contact views.

SugarCRM

Full telephony integration for SugarCRM — screen pops and outbound dialing.

Microsoft Ecosystem

Deep Microsoft Integration

EBC connects natively with the Microsoft productivity stack your team already uses every day.

Microsoft Teams

Make and receive EBC calls directly within Teams — no context switching.

Office 365

Access your Office 365 contacts in EBC for click-to-call and directory lookup.

Dynamics 365

CTI integration with Dynamics 365 Sales and Customer Service — screen pops and logging.

Zapier

Connect EBC to 7,000+ apps through Zapier workflows — no coding required.

Automation

7,000+ App Workflows via Zapier

EBC's Zapier integration opens up an almost unlimited automation layer. Trigger workflows on call events — new voicemail, missed call, call completed — and connect them to any app in the Zapier ecosystem.

Trigger Zaps on call events (missed, completed, voicemail)
Post call summaries to Slack channels
Create tasks in Asana, Trello, or Monday.com
Log missed calls to a Google Sheet for follow-up
Send SMS follow-ups after outbound calls
Build AI-powered workflow automations

Social & Messaging

Omnichannel Inbound Messaging

Bring WhatsApp and SMS conversations directly into EBC team channels — so your agents handle every channel from one interface.

WhatsApp Integration

Route inbound WhatsApp messages to EBC channels and respond from the same interface as voice calls and chat.

SMS Gateway

Send and receive SMS on dedicated numbers. Inbound SMS can be routed to team channels for group response.

Webhook Support

Receive messages from external applications into EBC channels via Webhooks — for custom integrations and event-driven workflows.

Integrations & Partner Ecosystem